Make things easier for your team and customers by giving it a try for free
How long would you spend looking for an old support email from a customer?
However long it is, I bet you’d rather spend your time doing one of the other 1,000 things on your list.
All your support requests would be centralised in Nudge, which you can easily filter to find what you need (no matter how old it is).
Customers tend to be more patient if you keep them up to date on their support requests, but this relies on you finding the time to email them with any updates.
With Nudge, your customers would be informed automatically of all updates.
They can also have a look themselves if they're worried they might have missed something.
This might even reduce the number of "just checking in" emails/calls you get 😉
As a small company, there is a good chance everyone chips in when it comes to customer support.
This means you might have the CEO, product managers, developers, testers, John, etc. all with their own take on how support should be provided.
Nudge will allow you all to follow the same simple process, and it may even mean you avoid some arguments (about customer support at least).
Admit it, there are issues customers have raised in the past that never got resolved and you no longer know if they still need attention.
There’s no shame, we all lose track after a while, but the customer could still be waiting.
With Nudge, customers would be able to easily remind you if they are still waiting to hear back on a request.You will no longer have to wonder.
You are bound to be worried about the time it will take to improve your customer support process.
However, you can relax because your team and customers won't need any training to use Nudge.
It will be as easy as sending an email (but better).
Yes, even for those customers that are reluctant to even use a calculator 😉
Ok, let's talk money.
You're a small company, so odds are you don't have much in the budget for customer support.
Luckily with Nudge, you only pay a low cost for each team member that requires access, and customers are free.
Also, there is no minimum number of agents (single-person companies are more than welcome).
I could go on, but the best way to find out if Nudge can help you is to try it for free
Hey, I’m Jess.
It might say Concision Ltd below, but that’s only me.
I am creating Nudge based on my own experiences with providing customer support as a product manager for a small tech company (frustration, confusion, frustration again, etc.)
I believe I can solve the problems we face every day with customer support so that the customers are better served and we can spend more time on everything else.
If you have any questions, comments, ideas, etc. then feel free to reach out on Twitter.
I massively appreciate your support 👍
If you’re interested in the design, development, business decisions, etc. for the product, then maybe you’d like to read my blog posts about the progress (I won’t be offended if you don’t care though 🤣)
I try to be as transparent as possible in all aspects, so it might give you some good insight.
